If the passcodes from a device's DUO app don't work, reactivate the device in the DUO self-service portal while your device is connected to the internet.2/ Visit, make sure you’re signed in with your Google Account, and tap the “Create group link” button. If you see a message that the passcode has already been used, back in the DUO app on your device, click the refresh button to create a new passcode refresh works even while your device is offline Enter the passcode you remembered/see in DUO app from step 2, and tap Log In. When prompted to choose how to authenticate, for Device, select the device you opened the DUO app on in step 1 then tap Enter a Passcode.
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